Health Coaches

  • Full Time
  • Remote - USA
  • WellSpark Health
Full Time

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Summary of Position

  • Empower participants to develop the skills and confidence required to effectively self-manage their health and wellness while implementing WellSpark’s Bio-Psycho-Social model of care.
  • Perform outreach telephonically providing education/support, assisting with personalized goal setting, and encouraging the development of action plans; holistically supporting the mind-body connection.
  • Foster high quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices.

Principal Accountabilities

  • Perform telephonic outreach to engage identified population to promote wellness by coaching, motivating, and educating to attain maximum mental/physical well-being.
  • Facilitate promotion of wellbeing to aid in health literacy, reducing lifestyle risks and supporting readiness to change as they relate to health programs.
  • Empower participants to become active in their own health by utilizing motivational interviewing, mind/body interventions and behavior change techniques to make ongoing healthy lifestyle choices.
  • Provide education on proactive actions to support preventative care.
  • Manage high-profile accounts for WellSpark.
  • Connect participants with available community resources addressing social determinants of health and other referral sources. Serve as an advocate for resources while providing guidance in the selection of available choices.
  • Make appropriate decision as to when a Nurse transfer or consult is appropriate.
  • Actively participate in committees, projects, grand rounds, vendor relationships and other meetings that may arise.
  • Work collaboratively with manager/supervisor for caseload panel management, call productivity audits, program engagement, continual staff development and maintenance of team goals.
  • Act as a mentor and support to fellow colleagues to maintain a highly functioning team.
  • Maintain current “state of the art”, cutting edge working knowledge of his/her specialty, and related computer programs through continuing education, community resources and publications.
  • Enter and maintain critical data into documentation system to ensure accurate and timely reporting.
  • Manage a flexible work schedule to meet the needs of participants and optimize telephonic outreach rates.
  • May be responsible for managing phone queues for service excellence.
  • Perform other duties as directed or required.

Education, Training, Licenses, Certifications

  • Bachelor’s Degree in health-related field (e.g., Nutrition, Exercise Physiology, Public Health)
  • Certification in a Health Coaching/Health & Wellness Coach Certification through Wellcoaches preferred.

Relevant Work Experience, Knowledge, Skills, and Abilities

  • 3 – 5+ years of relevant, professional work experience, including coaching experience.
  • Experience with Cognitive Behavioral Coaching.
  • Experience with managing a large volume of populations with various acuity levels.
  • Additional experience/specialize training may be considered in lieu of degree requirements.
  • Ability & willingness to travel to multiple work sites, and work some evenings, weekends, holidays, and off-hours to accommodate population needs.
  • Experience in wellness related areas (weight management, nutrition, physical activity, health lifestyle behavior change, etc.).
  • Proficient with computers (MS Office apps), electronic medical records systems, automated environment to support multiple technology platforms, and standard office equipment.
  • Proficiency with the use of remote technology (Smartphone, wireless laptop, virtual conference tools, etc.).
  • Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience.
  • Strong time management and organizational skills.
  • Ability to work effectively as an individual contributor or in a team environment.
  • Experience in facilitating educational sessions, in person one-on-one and group coaching and via technology modalities.
  • Ability to deliver content in an engaging way and adapt to audience needs and/or questions.
  • Bilingual language skills.
  • Possibility of cross-training between accounts.
  • Reliable transportation for any on-site position.

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